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Support that scales, without the chaos.

I am a Lead Application Support Engineer with 9+ years across B2B SaaS, restaurant tech, automotive SaaS and DevSecOps: incident management, escalations, API troubleshooting and support operations, now available for consulting. Full career and résumé.

skills
experience
outcomes
tools
Helpdesk platforms
API & webhook debugging
Incident, RCA & escalation management
Release readiness & hypercare
Team mentoring & support operations